Terms of use
C4VoIP Route Tester, a service of Sol Communication Systems. Last updated 2026-10-19.
1. What the service does
Route Tester places test calls to the numbers you enter, through the SIP switch you give us, and tells you what happened on each call (answered, fake answer, busy, unreachable, announcements and so on), with the audio and the SIP messages. Calls are sent from our IP address to your switch; your switch decides where they go next.
2. Your switch and your costs
- You may only add switches that you own or are allowed to use, and you must allow our IP on them yourself.
- Your switch and your vendors charge you for the calls they carry. Those costs are yours, not ours; our price is only for the test service.
- We refuse some addresses (for example our own and our partners') and some number ranges (premium-rate, satellite and other high-risk ranges).
3. Acceptable use
Use Route Tester only to test routes. Do not use it for marketing or robocalls, to harass anyone, to call emergency or premium-rate numbers, to generate artificial traffic, or for anything unlawful where you or the called party are. The person who answers a test call may hear a short recorded greeting. We may limit, pause or close an account that breaks these rules or puts other customers at risk, without refund of the credit used.
4. Recordings and data
- To give you a result we record the ringing period and the call audio, and keep the SIP messages.
- Announcements are turned into text by speech recognition that runs on our own servers.
- Recordings and SIP traces are deleted automatically after about 3 days. Test results (verdicts and summaries) stay in your account.
- Only you and our support staff can see your tests. We do not sell your data.
5. Prices and payment
- Service is prepaid. A call is paid when it is placed, whether or not it is answered: first from your plan's calls for the month, then from your credit.
- Plan calls reset at the start of each calendar month (UTC) and do not carry over. Credit does not expire.
- You buy credit or a plan by sending a request in your account; we send an invoice and switch it on when paid.
- Credit and plan fees already used are not refunded.
6. Results
Results are produced automatically and are our best reading of each call. Networks, announcements and switches differ, so a result can be wrong; check the audio and SIP when it matters. The service is provided "as is", and we are not liable for indirect losses or for decisions made from test results. Our total liability is limited to what you paid us in the last 3 months.
7. Changes and contact
We may change these terms or prices; the current version is always on this page, and price changes do not affect credit or plans you have already paid for. Questions: sales@solcommsystems.ca.